Don’t put client email addresses in your address book online!
The title says it all. This is not a good idea for so many reasons. This week I heard a story that will really convince you.
I heard about a therapist, an excellent, conscientious person, who was on her LinkedIn profile, and somehow told it to “find friends” or the equivalent thereof. So LinkedIn sent “invitations” to everyone on her email list (which means she had to give it her username and password), including a disgruntled client. This client then reported her to the board, who dismissed the charge. But the client is also suing her, apparently for malpractice for violating confidentiality.
Although this is the first time I have heard of a complaint, it isn’t the first time I have heard of a therapist making this mistake and accidentally mailing to clients. How to prevent it? Don’t put email addresses into online address books. Use a different type of email client like Thunderbird that only “lives” on your computer, or use a CRM program (Contact Relationship Management) like ACT that again only lives on your computer.